Refund Policy
At EnergyProSol, we are committed to providing professional and reliable energy consultation and support services. Please read our Refund Policy carefully before purchasing or using any of our services.
1. General Refund Policy
Customer satisfaction is important to us. Refund requests are reviewed on a case-by-case basis and are subject to the terms outlined in this policy.
2. Eligibility for Refunds
You may be eligible for a refund if:
- A service was charged but not delivered.
- A duplicate payment was made.
- A billing error occurred on our part.
- We are unable to provide the requested service after payment has been received.
Approved refunds will be processed using the original payment method whenever possible.
3. Non-Refundable Services
Refunds will generally not be issued in the following situations:
- The requested consultation or service has already been completed.
- You decide not to proceed after work has begun.
- Savings or desired outcomes were not achieved, as results may vary.
- Delays caused by third-party utility companies or electricity providers.
- Incorrect or incomplete information provided by the customer.
4. Service Cancellations
If you wish to cancel a requested service, please contact us as soon as possible. Cancellation requests submitted before work has started may be eligible for a full or partial refund. Once work has commenced, refunds may not be available.
5. Refund Processing
If your refund request is approved:
- Refunds will be processed within 5–10 business days.
- Processing times may vary depending on your payment provider or financial institution.
- Refunds will be issued to the original payment method whenever possible.
6. Third-Party Charges
EnergyProSol is not responsible for fees, charges, or payments made directly to third-party electricity providers, utility companies, or other external service providers. Any refund requests related to those charges must be directed to the respective organization.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.
8. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us through our contact page. Our team will review your request and respond as promptly as possible.
Contact Us: https://energyprosol.com/contact